hands

Organisational learning (OL) is a term introduced in the 1970s by Chris Argyris and Donald Schön. It is the process of creating, retaining, and transferring knowledge within an organization. An organization improves over time as it gains experience. From this experience, it is able to create knowledge. This knowledge can be very broad, covering any topic that could bring an organization to the next level. It is created at four different units: individual, group, organizational, and inter-organizational. An organization learns successfully when it is able to retain this gained knowledge and transfer it to, or spread it throughout, the various divisions within an organisation.